21 Oct
icims
Secunderabad
Job Overview
We are seeking a Client Transition Specialist to join our Customer Success team. This person will facilitate a smooth transition for departing clients, ensuring a continued positive relationship and the collection of valuable insights to enhance our services. This role is crucial in managing the processes of transitional moments through a structured and empathetic approach, with a focus on maintaining high client satisfaction and data-driven service improvement.
Responsibilities
- Spearhead the onboarding and offboarding process, ensuring clients experience a seamless transition with minimal disruption.
- Oversee all communication with clients during the transition phase, ensuring clarity and professionalism.
- Preserve a positive rapport with onboarding and offboarding clients, fostering potential future collaborations.
- Develop onboarding and offboarding protocols. Create and refine transition procedures and checklists that align with best practices and client expectations.
- Partner with internal teams to ensure a coordinated experience for clients.
- Gather and analyze exit data. Collect comprehensive feedback and metrics from departing clients to inform continuous improvement strategies.
Qualifications
- Demonstrated ability in managing client offboarding processes within a customer success or account management context.
- Strong capability to interpret feedback and metrics, turning them into insights for service enhancement.
- Excellent interpersonal skills with a proven track record of maintaining positive client relationships post-engagement.
- Ability to manage multiple offboarding projects simultaneously in a fast-paced environment.
- Advanced proficiency in English is essential. Candidates must be able to:
- Speak: Fluently and clearly in professional settings.
- Read: Comprehend complex texts, reports, and documents.
- Write: Produce well-structured, error-free written communication, including emails, reports, and presentations.
Preferred
- Minimum of 3 years in a customer-facing role, with a focus on offboarding within a tech-oriented environment.
- Bachelor's degree in Business Administration, Human Resources, or a related field, with an emphasis on customer relationship management.
EEO Statement
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So,
regardless of how your diversity expresses itself, you can find a home here at iCIMS.
We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at [HIDDEN TEXT].
▶️ Customer Success Manager
🖊️ icims
📍 Secunderabad