21 Oct
Vserve Ebusiness Solutions
R.S. Puram
Job details
Here’s how the job details align with your profile.
Pay
- Up to ₹38,000 a month
Job type
- Full-time
Shift and schedule
- Weekend availability
- Night shift
- Monday to Friday
Location
Rs Puram, Coimbatore, Tamil Nadu
Benefits
Pulled from the full job description
- Health insurance
- Provident Fund
Full job description
Job Overview:
We are seeking a detail-oriented and motivated individual to join our team. The ideal candidate should possess a basic understanding of SAP transaction codes (T-Codes), proficiency in order management processes, and effective communication skills for vendor correspondence. This role will play a crucial part in ensuring seamless order processing, resolving past-due issues,
and maintaining positive relationships with customers.
Responsibilities:
- Utilize SAP transaction codes to process orders accurately and efficiently.
- Enter and update customer orders in the SAP system via phone and email requests, ensuring timely and accurate data entry through necessary communication.
- Monitor order shipments using ADSI software and carrier websites.
- Manage document requests including invoices, credits, debits, packing slips, order confirmations, and proof of delivery.
- Provide customers and sales representatives with an update on orders, quotes, returns, product audits, credit, and invoice rebill statuses.
- Inform customers and sales representatives about the progress of open items such as quote and order processing, product audits, and line routes.
- Supply customers and sales representatives with essential account balance details regarding invoices awaiting payment.
- Handle credit and debit memo requests per departmental policies.
- Assist in resolving transactional discrepancies and addressing customer complaints to achieve resolution.
- Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and research to furnish proof of delivery upon request.
- Respond to typical product inquiries as the initial point of contact. May be tasked with handling customer credit card payments.
- Manage and resolve at least 40 calls daily within an inbound call center setting, engaging with sales representatives, customers, and various internal departments.
- Attend and actively participate in departmental training sessions and communication meetings.
- Promptly brings concerns and intricate issues to the attention of the leadership team.
- Sustain consistent performance levels in adherence to established KPIs concerning phone and system usage, while also upholding the quality of work to acceptable standards.
Qualifications and Skills:
- A basic understanding of SAP transaction codes (Tcodes) related to order management processes is an added advantage.
- Excellent communication skills, both written and verbal, with an ability to interact professionally with vendors and internal teams.
- Strong organizational skills and attention to detail, particularly in tracking and managing order-related data.
- Problem-solving mindset, capable of identifying issues and implementing effective solutions.
- Prior experience in order management, vendor communication, or a related field is preferred.
- Ability to work independently and collaborate within a team-oriented environment.
- High level of reliability and integrity in handling sensitive vendor information.
- Adaptability to evolving processes and a willingness to learn new systems and tools.
Education and Certification:
- Basic Degree – Experience/degree related to Supply Chain Management is a plus.
Reporting:
- Night shift from 6:00 PM to 3:00 AM / 06:30 pm to 03:30 am.
- During daylight saving: 07:00 pm to 04:00 am / 07:30 pm to 04:30 am (Shift timing may vary based on project requirements)
Week offs: Saturday and Sunday
Location:
Coimbatore, India
W*ork from the o*ffice.
Job Type: Full-time
Pay: Up to ₹38,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- Weekend availability
Work Location: In person
Expected Start Date: 01/11/2024
▶️ Hiring Process Associate – Customer Service Representative (CSR)
🖊️ Vserve Ebusiness Solutions
📍 R.S. Puram