21 Oct
HIPPO CLOUD TECHNOLOGIES
Secunderabad
Job Description: Telecaller Executive
Company: Hippdocloud Technologies
Location: Hyderabad / Visakhapatnam
Experience: 1-2 year
Qualification: B.COM Graduate
Job Overview:
Candidate should have tally or accounting knowledge
As a Customer Service Executive, you will be responsible for providing excellent customer service to client..
You will handle customer inquiries, resolve complaints, and provide information about company products and services.
The role involves communicating with customers primarily through voice calls.
Responsibilities:
Handle incoming customer calls and provide assistance in a professional and courteous manner.
Address customer inquiries, complaints, and provide appropriate solutions.
Maintain accurate and detailed records of customer interactions and transactions.
Collaborate with team members and other departments to ensure customer satisfaction.
Stay updated on company products, services, and policies to provide accurate information to customers.
Follow communication scripts and guidelines to ensure consistent and effective customer interactions.
Identify and escalate priority issues to the appropriate department or supervisor.
Provide feedback and suggestions for process improvements to enhance customer experience.
Requirements:
Fluency in English
Excellent verbal and written communication skills.
Strong customer service orientation and problem-solving skills.
Ability to handle customer inquiries and complaints with empathy and professionalism.
Basic computer skills and familiarity with CRM systems.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Prior experience in customer service or call center roles is preferred but not mandatory.
Application Process:
If you are interested in this position, please share your resume to [HIDDEN TEXT] or 7993494854
Job Type: Full-time
Pay: ?8,
- 00 - ?15,000.00 per month
Schedule:
- Day shift
Education:
- Bachelor's (Preferred)
Experience:
- tele Caller: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person