22 Oct
Technozis
Kolhapur
Roles & Responsibilities:
* Conduct workshops and lead multiple implementations from a customer strategy standpoint
* Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
* Own business requirements and agreement of priorities with clients/end users
* Conduct impact analysis on existing business process and function
* Produce functional specifications, wireframes, and mock-ups for delivery teams
* Partner with technical team to conduct demos and show & tells with client end users
* Contribute to writing test scripts including acceptance criteria
* Facilitate testing/UAT and obtain agreement on priorities with client / end users
What You Bring Along
* 4 + years of of experience working in a business-related position
* Strong knowledge of business process architecture principles for cloud-based platforms
* Exposure to Technology workflows, such as ITSM and ITOM desirable
* Strong written and verbal communication skills
* Ability to assess and mitigate risk
* Effective facilitation, coaching and mentoring skills with ability to motivate a team
* Strong problem-solving skills; ability to simplify complex situations
* Strong relationship management skills with all levels
* Ability to deliver a high degree of customer satisfaction
* Comfortable working in a matrixed organization
* Comfortable working with ambiguity and change
Education:
* A four-year undergraduate degree in Computer Science, Computer Engineering,
Information Systems or demonstrated work experience
Certifications & Knowledge
* ServiceNow Certified System Administrator (CSA),
* ServiceNow Certified Implementation Specialist (CIS)
* ITIL Foundations
▶️ Service Now Business Analyst
🖊️ Technozis
📍 Kolhapur