22 Oct
IDFC FIRST Bank
Navi Mumbai
Job Title : Associate Operations Manager
Function / Department : Credit Card
Job Purpose:
Expertise in managing bank's Credit Card ACP Support process. Computer knowledge, MS office, should perform basic data analysis. Skills for documenting customer account activities. Quality aspect in all deliveries & time management.
Roles & Responsibilities:
- Should have experience of managing team for Credit Card ACP Support operations for atleast 5-10 years
- Setting up ACP Support process and ensure that the SOPs of the process are prepared, implemented and monitored.
- Responsible for Smooth working of Credit card ACP Support process.
- Managing ACP Support of Credit card dues paid by cardholders via different modes like cheque,
cash, NEFT, IMPS, PG etc.
- Ensuring posting of payment to credit card on timely manner.
- Managing financial recon activity for all payment processing done through all channel
- Co-ordination with payment gateway vendors to ensure smooth payment processing
- Should be able to impart training to internal and external partners for payment related activities
- Publishing Daily / Weekly / Monthly ACP Support MIS to senior management
- Implementation of new projects & initiatives to automate the processes.
- Ensure highest quality, regulatory compliance and establish risk management controls in all aspects of process.
- Handling Credit Card ACP Support related queries and managing senior management & nodal escalations.
- Handling internal and external audits for unit/Bank.
- Experience of managing in Credit card ACP unit of banks / processors.
- Good verbal and written communication
- Skills for documenting customer account activities.
- Quality aspect in all deliveries & time management.
- Proactive approach with the ability to take the initiative to problem solving
- Enable teams to drive growth targets by providing necessary support
Educational Qualifications:
Graduation : Any Graduate
Post Graduation: Any Post Graduate
Experience: 5-10 years of relevant experience
▶️ Associate Operations Manager - ACP Support
🖊️ IDFC FIRST Bank
📍 Navi Mumbai