International Non Voice Process

International Non Voice Process

Job details

Here’s how the job details align with your profile.

Pay

- Up to ₹3,50,000 a year

Job type

- Full-time

- Fresher

- Permanent

Shift and schedule

- Weekend availability

- Night shift

- Rotational shift

Location

Bengaluru, Karnataka

Benefits

Pulled from the full job description

- Food provided
- Health insurance
- Provident Fund

Full job description

Greetings from IntouchCX !We are currently Hiring for International Non Voice Process | Customer Service AssociateContact HR Saranya 9620689061// [email protected] role of the Customer Service Associate (CSA) - Non Voice, will be responsible for:

- Having daily interactions with the customer to handle issues from end to end via calls






- Going the extra mile to engage customers in solving issues and ensuring satisfaction
- Quickly and effectively building rapport with customers while diagnosing and resolving issues
- Providing white glove service and having the ability to provide an overall excellent customer experience
- Managing customer expectations regarding estimated response times.

Requirements:-

- An obligation to deliver exceptional customer service
- Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems
- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
- Ability to learn new skills and quickly absorb and interpret new information, products, and
- features from the perspective of the customer
- Actively listen to the customer, and show empathy and patience
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken






- Ensure policies and procedures are followed on all calls
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators e.g. Chat Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties as assigned.

Critical Skills:-

- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
- Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns






- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to operate a phone system and personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions






- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Educational/Work Experience and Requirements

- Must successfully pass a background check
- High school diploma or equivalent required
- Post secondary degree is a plus
- Must have at least six months customer service experience or equivalent

Benefits

- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance

Job Types: Full-time, Permanent, Fresher

Pay:





Up to ₹350,000.00 per year

Benefits:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus

▶️ International Non Voice Process
🖊️ IntouchCX
📍 Bengaluru