22 Oct
Eazymed Technologies Private
T. Nagar
Job details
Here’s how the job details align with your profile.
Job type
- Full-time
- Fresher
- Permanent
Shift and schedule
- Morning shift
- Evening shift
- Day shift
Location
T Nagar, Chennai, Tamil Nadu
Benefits
Pulled from the full job description
- Provident Fund
Full job description
Job Summary:
MrMed is looking for Customer Care Executive to assist its customers for order support over telephone/ chat channels. As a Patient Sales Executives, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.
About MrMed:
MrMed is India’s largest online pharmacy,
specializing in providing super- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.
For more details click here: https://www.mrmed.in/
Key Responsibilities:
- Serve as the single point of contact for order tracking and all sales support to customers on chat and call platforms.
- Identify and target potential customers to drive sales growth.
- Conduct outreach via phone, WhatsApp, and email to keep customers updated regarding their order status.
- Build and maintain strong relationships with clients.
- Provide product information and guidance to customers, ensuring they understand benefits and usage.
- Stay updated on product offerings, industry trends, and competitor activities.
- Educate customers about new products and promotions.
- Assist customers with the order process, ensuring accuracy and efficiency.
- Coordinate with logistics to ensure timely delivery of products.
- Address customer inquiries and resolve issues promptly to enhance customer satisfaction.
- Escalate issues to team leads and persistent issues directly to senior management.
- Provide follow-up support to ensure customer loyalty and repeat business.
- Ensure a thorough understanding of their needs and effective resolution of their concerns.
- Demonstrate a temperament for handling customers with care and in a clear and convincing manner.
Qualifications
- Bachelor's degree in business, pharmacy, or related field (preferred).
- Previous experience in sales, preferably in the pharmaceutical or healthcare sector.
- Excellent communication and interpersonal skills.
- Fluency in Hindi is an added advantage
- Strong organizational and time management abilities.
- Proficient in CRM software and Microsoft Office Suite.
Job Location: T. Nagar, Chennai
Job Types: Full-time, Permanent, Fresher
Job Types: Full-time, Permanent, Fresher
Benefits:
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
▶️ Customer Care Executive
🖊️ Eazymed Technologies Private
📍 T. Nagar