22 Oct
AASAANJOBS PRIVATE
Gurugram
Roles Responsibilities Address customer questions provide information and offer solutions to resolve problems or complaints For example troubleshooting technical issues explaining product features or guiding customers through processes Listen attentively to customer complaints empathise with their concerns and take appropriate steps to resolve the issues effectively They may escalate complex problems to higherlevel support or management if necessary Guide customers on how to use a product or service effectively For instance provide instructions demonstrate features or suggest best practices to improve the customers experience Maintain accurate records of customer interactions including the details of inquiries resolutions and any followup actions taken Collaborate with other teams within the organisation such as technical support sales or product development to ensure prompt and efficient resolution of customer issues Provide customers with a positive and personalised experience promoting customer loyalty and retention Manage the customer representative department train the juniors on understanding the behaviour of clients and keep a good tone Job Requirements Education Bachelors Any Minimum 6 months of experience in the customer support Excellent communication and interpersonal skills Demonstrated proficiency in Hindi and English both spoken and written Ability to work independently and as part of a team Strong organizational and time management skills Experience with customer support background is a plus Role Customer Support Executive Industry Type Internet Department Customer Support Employment Type Off Roll Budget 3 LPA Experience Min 6 Months in relevant industry Customer Support Department Location Sector32 Gurugram Haryana Qualification Min Graduation Interested candidates can connect on hidden mobile HR Indresh Singh
▶️ Customer Support Executive
🖊️ AASAANJOBS PRIVATE
📍 Gurugram