23 Oct
NORBLACK NORWHITE
Ahmedabad
The E-Commerce & CRM overlooks all e-commerce related operations, site content, and making sure the online shop is optimized at all times. They will act as the Liaise between different departments and overview how & where they integrate with the online shop. They have a deep understanding of the brand’s values and voice, and make sure it is communicated through all channels.
Role
- Assisting on the launch calendar and making sure it’s in sync with all targets.
- Client emails: Taking care of all digital communication with customers.
- Merchandising the online shop on any new drops, sale campaigns and so on.
- Site and Inventory Checks with the production and e-commerce team.
- Sales Report :
Monthly sales reports and related analytics.
- Managing and fully executing E-Commerce assets and collateral.
- Optimizing online shop's performance and overall design by researching and implementing new tools and apps to better the customer experience.
- Understanding the integration between the online team and the production team. Making sure all deadlines are discussed, a game plan is made and executed.
- Forecast & Oversee stock availability along with the production team.
- Working with the online, production and accounts team to take notes of all returns, exchanges and refunds.
- Coordinate with our US Store team for Inbound shipments, barcoding & online orders.
- Liaise with shipping partners for online orders, shipments to the US store, and manage costings.
- Oversee India orders through Shiprocket and collaborate with the accounts team for shipping.
REQUIRED SKILLS
- Experience of Shopify and e-commerce tools
- Great communication skills
- Understanding of building an online store,
and how that integrates with all other operations. Recognising all steps in the customer’s journey, and helping to deliver the best e-commerce experience.
- Strong organizational and multitasking skills. Organized and high attention to detail.
- Excited about e-commerce and research
- Good with numbers. Making and maintaining regular excels and notes for all daily functions.
▶️ Ecommerce & CRM Executive
🖊️ NORBLACK NORWHITE
📍 Ahmedabad