23 Oct
TCP Corps
Aland
Overview: As aCustomer Service Associate you will play a crucial role in ensuringcustomer satisfaction and enhancing the overall customerexperience. You will be the frontline representative of the companyresponsible for addressing customer inquiries resolving issues andproviding information about products orservices.
KeyResponsibilities:
- Respondingto customer inquiries via phone email or chat in a timely andprofessional manner
- Resolving customercomplaints and issues with patience andempathy
- Providing accurate information aboutproducts services and companypolicies
- Processing orders returns andexchanges
- Escalating unresolved issues to theappropriate channels
- Building sustainablerelationships and trust with customer accounts through open andinteractive communication
- Understanding andmeeting customer needs andexpectations
- Collaborating with team members toimprove customer support processes
- Documentingcustomer interactions and transactions
- Handlingcustomer feedback and implementing necessaryimprovements
RequiredQualifications:
- Highschool diploma or equivalent
- Prior experiencein customer service or a related field
- Strongcommunication and active listeningskills
- Ability to handle stressful situationswith resilience
- Proficiency in using CRMsystems and Microsoft Office Suite
- Excellentproblemsolving abilities
- Customercentricmindset with a passion for helpingpeople
- Ability to multitask and prioritizeworkload effectively
- Team player with apositive attitude and willingness tolearn
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▶️ Customer Service ociate
🖊️ TCP Corps
📍 Aland