23 Oct
Ericsson
Gurugram
Description
Join our Team
About this opportunity:
Get ready to join Ericsson in the role of 2nd Level Operations, where you'll have This job role can be encouraged yourself to analyse, resolve, implement, verify the configuration and support field team for the DWDM - OTN - Optical & L2 Service device. The scope could cover the scenarios of new network and service troubleshooting and resolution.
What you will do:
- Acts as the customer concern point for activities demanding a level of technical expertise as a 24/7 capability!
- Actively monitor ticket queues to ensure timely response to tickets!
- Out of business hours, Domain Support Specialist is triggered on the on call phone by Automated Operations.
- Focused on improvement of automated recovery.
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair as a result of its own analysis or when prompted by MS Automated Service Function processes.
- Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
- Remote troubleshooting on DWDM, OTN, Optical and L2 Service devices on Nokia devices
- Detail understanding of Fixed Line Telephony with hands on experience on Nokia & Marconi fixed line telephone exchanges.
- Collaborate closely with field technician for all field activities (hardware installation, fiber termination/swap, onsite troubleshooting and fix action).
- Responsible for analysis & rectification of critical/non-critical Faults and alarms.
- First point of contact for resolution of any alarm/event/KPI related issues.
- Handling Configuration Support & fault analysis.
The skills you bring:
- You must have knowledge on Optical and DWDM technology
- Good customer handling skills in technical and non-technical forum
- Good hold on English language
- Excellent trouble-shooting skills
- At least 3-5 years working experience in Transmission area
- Proven Product knowledge on Nokia DWDM devices
- Excellent knowledge of Telecom/Enterprise system architecture and network elements
- System Administration.
- RAN Configuration Knowledge.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity.
The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
▶️ RAN Engineer
🖊️ Ericsson
📍 Gurugram