23 Oct
ViewSonic
Ghaziabad
About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions designed to enhance digital learning and collaboration.
Role Overview
Primary technical liaison between ViewSonic, EdSync vendor, and customers. Focus on vendor coordination, technical support, and system performance optimization.
Key Responsibilities:
Vendor Coordination
- Main technical point of contact with EdSync vendor
- Technical requirements communication and negotiation
- Issue resolution management
- Oversight of updates and new features implementation
Technical Support and Troubleshooting
- High-level technical support provision for critical issues
- Problem resolution coordination with vendor and internal IT teams
- L1 escalation point of contact within ViewSonic
- Customer satisfaction ensurance through prompt and effective issue resolution
Pre-sales and Post-sales Technical Expertise
- Technical feature demonstrations and architecture explanations
- to potential clients
- Ongoing technical guidance and support for existing customers
- EdSync system capabilities and limitations articulation
- to sales team and customers
Performance Monitoring and Reporting
- Technical KPI establishment and tracking
- Regular system performance monitoring and analysis
- Performance improvement recommendations based on data analysis
Technical Documentation Management
- Comprehensive technical documentation creation and maintenance
- Knowledge base development for internal teams and customers
Qualifications
- Bachelor’s degree in computer science or related field
- 5+ years in technical roles, ERP or education technology experience preferred
- Strong vendor management and customer support skills
- Excellent problem-solving and communication abilities
- In-depth ERP architecture and system integration knowledge
This role is crucial for EdSync's successful implementation, ongoing support, and
continuous improvement.
▶️ Technical Support Lead
🖊️ ViewSonic
📍 Ghaziabad