23 Oct
Wipro
Gurugram
Inviting applications for the role of Sr.Manager Quality– Process Excellence - Gurugram
Quality delivery manager plays the role of a consultant to India and NA Stakeholders in Quality/Operational excellence initiatives and supports the aligned BU in meeting their business targetsHigh Level responsibility area• Identify and program manage division wide strategic/key initiatives and projects related to improvement and change management• Drive a metrics based, continuous improvement culture within the organization• Design and Drive the innovation strategy for Benefits / aligned business unit• Design and facilitate Quality trainings - Six sigma Green Belt / lean trainings• Provide advance statistical analytics on critical metrics to business stakeholders• Support business in achieving their Year on year business and financial targetsRole Complexity• Work can range from medium to high complex depending on the client situations and Project selectionsDiscretion• 40-50% allowed in terms of taking decisions and having the flexibility of create own plan of executionInteraction• High Level of interactions required with Management and Leadership LevelSupervision/Leadership•Role demands Coaching and Mentoring Senior BB's - 10% of the jobCompetencies, Knowledge & ExperienceLeadership Model (LM): Deliver Distinctive Client ValueDeliver measurable impact by leveraging relationships, client/industry knowledge and the “Best of Alight” to provide distinctive solutions e.g., Consulting Skills, Selling Skills, Client Knowledge, Client Service • Play a consultant role for stakeholders on Quality approaches and Industry / organization Best practices• Participate and Effectively contribute to Stakeholder/clients Operational reviews and routines• Conduct stake holder analysis, anticipate stakeholder needs and showcase / share skill set & Quality service offerings with stake holders• Ongoing evaluation and awareness of Client/stakeholder critical requirements so as support formulation of an effective risk mitigation plan• Know your Client – Understand of the book of business in terms of clients, domain and projects - provide in• Analyze data on key client operational metrics to understand opportunity for improvement• Drive use of structured problem solving approach to identify root causes and support as per business requirements - Be flexible with work hours as required to work with global and off-shore resources• Participate in trainings and business management routines in office/offsite/other office locations• Demonstrate Change Management capability for self and teams• Be flexible to changes & continuously evaluate to adapt to the culture of the organization• Solicit feedback, understand own development needs in consultation with the manager and work to achieve development goals• Conduct Talent Assessment and Performance Management for Direct and Indirect Reports• Retention – Create channels for colleague retention and career opportunities• Colleague Engagement : Adhere to defined Colleague Connect routines• Partner with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work on global projects• Manage through multiple reporting channels and relationships globally• Design and facilitate Quality trainings - Six sigma Green Belt / lean trainings• Drive the strategy to leverage the Innovation Platform "Pragati" .• Establish Key metrics and targets to measure performance on innovation• Plan and execute steps to improve business, domain and client specific knowledge of team• Identify and Promote sharing and implementation of best practices across organization• Handle large/diverse teams and manage project outcomes across domains,
clients and locations and time zones.• Demonstrate Change Management capability for self and teams in driving project implementation and results• Generate results through leveraging talent• Provide advance data Analytics as per Business Unit / Process requirements• Drive a culture of process controls for critical processes• Design and develop metrics for critical processes• Drive improvements in metrics• Support business to create plan for meeting their year on year efficiency and productivity targets• Proactively Identity opportunities for capacity creation• Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders• Responsible for budget inputs and meeting budgeted financial goals• Drive initiatives to optimize utilization and deliver on productivity targets• Support transition of new processes, Map processes, create metrics,
and consult the business on setup and design of Quality Assurance processes• Provide advance data Analytics as per Business Unit / Process requirements• Drive a culture of process controls for critical processes• Design and develop metrics for critical processes• Drive improvements in metrics• Support business to create plan for meeting their year on year efficiency and productivity targets• Proactively Identity opportunities for capacity creation• Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders• Responsible for budget inputs and meeting budgeted financial goals• Drive initiatives to optimize utilization and deliver on productivity targets• Support transition of new processes, Map processes, create metrics,
and consult the business on setup and design of Quality Assurance processes• Use Six Sigma and Lean tools as required• Facilitate / Lead Org level projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies• Acts as a program manager for BU specific or division level programs• Manage Cross functional teams to drive productivity / automation initiatives• Establish routines and drive governance around key metrics/project outcomes• Use analytical and problem solving skillset to produce Quality work in line with business requirements• Be respectful and trustworthy and trusting of others• Understand Alight Code of Conduct and data privacy requirements.• Complete all related trainings and holds self-accountable for behaviors that support Hewitt Policies and guidelines• Participates in community service• Review Lean/Six Sigma Projects before Project closure.