23 Oct
Acura solutions
Surat
Job Title – Senior Relationship Manager
Business Unit – Government Banking Group
Function – Government Banking Group
Job Purpose:
The role entails building deep relationships with clients including government bodies, quasi-judicial authorities, autonomous bodies, State Departments, etc in order to maximize profitability and meet targets while minimizing risk and ensuring strict adherence to guidelines. The role bearer is primarily a first touchpoint for clients for resolution of issues. The role bearer has a responsibility to increase customer penetration across current account, Retail Asset, Government Banking products contributing to achieving the larger organizational objectives of the bank.
Roles & Responsibilities:
- Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice
- Spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade of Government Banking Group
- Tie up with financial institutions to share revenue sources and realize synergies
- This role further entails the responsibility of understanding client needs, business and sector characteristics
- Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank’s policies
- Responsible for accurate and timely KYC, ensuring compliance and risk categorization
- The role bearer is accountable for customer acquisition of high value, high ticket size accounts after due diligence
- Ideate to create diversified revenue sources for Government Banking Group and facilitate campaigns to increase customer penetration and acquire high quality clients
- Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank
- Monitor portfolio and flag early warning signals while maintaining a constant touchpoint with the clients
- Perform credit analysis as mandated by RBI
- Gather and leverage market intelligence to incorporate best practices
- Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals
- Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes
- Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance
- Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business