22 Oct
Oracle
Secunderabad
Job Description
Customer Service Analyst 1-Support
Location: HYDERABAD, TELANGANA, India
Job Identification: 262679
Job Category: Support
Posting Date: 10/22/2024, 06:41 PM
Role: Individual Contributor
Job Type: Regular Employee
Experience Level: Professional
Security Clearance Required: No
Years of Experience: 3 to 5 years
Applicants: Less than 10 applicants
Language Requirements: Applicants are required to read, write, and speak English
Additional Info: Visa / work permit sponsorship is not available for this position
- Native/fluent in English written and oral communication is a must
- IT-related Degree or similar qualification
- 2 year experience working in the Hospitality sector or and
- 1 year experience working in a contact center
- Superb communication and problem-solving skills
- Willing to learn is essential as extensive on-the-job training is provided
- Ability to use self-learning tools and online documentation
- Availability to work in rotational shifts including some weekends and Public Holidays
- Ability to work under stress and multitask
- Career Level: IC1
Responsibilities
- Responsible for the entry, tracking and management of all incoming support calls in Oracle ticketing system.
- Respond to customer queries (technical and non-technical regarding our Hospitality Technology Solution) in a timely and accurate way, via phone, email or chat
- Identify customer needs and helps customers use specific features of our Hospitality Industry product offering (Opera Cloud product family)
- Update Oracle internal databases and systems with information about technical issues and feedback collected from customers
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
Life at Oracle and Equal Opportunity:
An Oracle career can span industries, roles, countries, and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40 years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of employee benefits designed on the principles of parity, consistency, and affordability.
The overall package includes certain core elements such as medical, life insurance, access to retirement planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.
Thats why were committed to creating a workforce where all individuals can do their best work.
Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.
Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Which includes being a United States Affirmative Action Employer
https://www.oracle.com/corporate/careers/diversity-inclusion/
Required Skills
- OPERA V5 / Cloud
About Us
As a world leader in cloud solutions,
Oracle uses tomorrows technology to tackle todays problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyones voice is heard, were inspired to go beyond whats been done before. Its why were committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40 years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options.
We also encourage employees to give back to their communities through our volunteer programs.
Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one.
Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
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Locations: HYDERABAD, TELANGANA, India
▶️ Customer Service Analyst 1-Support
🖊️ Oracle
📍 Secunderabad