23 Oct
Genpact
Secunderabad
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Manager - ITSM
In this role, a certification verifying change management skill is typically desired for a change manager.
This is the team that controls the lifecycle of change across all processes as specified within ITIL Service Transition function. The Change Advisory Board involves high-level members from different domains, including information security, operations, development, networking, service desk, and business relations, among others.
Responsibilities
. Leading the change management activities within a structured process framework.
. Designing the strategic approach to managing change and support operations that fall within the domain of change management.
. Evaluating the change impact and organizational readiness to limit potential risk.
. Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to appropriate userbase.
. Evaluating the risk of change and providing actionable guidelines on reducing the impact.
. Evaluating resistance in adopting the change at the user, process, and technology level.
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Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change.
. Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk.
. Conduct post-implementation reviews to assess the decisions and performance related to the change request.
. Creating a change management process and implementing the tools to help all the organization%27s personnel quickly adopt any changes that take place due to a new project.
. Supporting the change manager in decisions for major changes.
. Evaluating Requests for Change (RFCs), the available resources, impact of change, and organizational readiness.
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Validating that appropriate tests and evaluation are performed before high-risk changes are approved.
. Documenting relevant processes and activities.
. Supporting the design of change implementation scheduling.
. Reviewing a change implementation process.
Qualifications we seek in you!
Minimum Qualifications / Skills
. Graduate
. ITIL V4 Certified
Preferred Qualifications/ Skills
. B.Tech
. AI & Machine Learning, BI Developer / Data Analyst
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
▶️ Assistant Manager - ITSM
🖊️ Genpact
📍 Secunderabad