24 Oct
Nexivo Consulting
Secunderabad
Job Description:
We are an innovative and growing IT company seeking experienced candidates for the position of Customer Success Manager. This is a full-time on-site role at Nexivo Consulting.
The Customer Engagement Manager will be responsible for managing customer relationships, analysing data to improve customer satisfaction, communicating effectively with clients, and overseeing program management.
- Position: customer Success Manager - IT Services
- Responsibilities:
Provide excellent service and support to existing customers to build healthy relationships.
- Interact with customers, analyse feedback, and develop techniques to ensure customer retention.
Respond to customer queries and address service complaints promptly.
- Ensure rapid adoption and enablement of solutions.
Identify customer needs and suggest new products and services that suit their interests.
- Deliver excellent customer service and ensure customer satisfaction.
Build positive relationships with customers for repeat business.
- Collaborate with different teams and monitor all aspects of the project, including communication, development, and technology.
Provide constant feedback to the delivery team on the customer account environment.
- Ensure timely renewals and contact customers for renewals.
Develop strategies for customer retention activities.
- Collect reviews and testimonials to enhance the brand image.
Work with the marketing manager to implement promotion activities.
- Maintain complete, consistent, and quality activity/contact records in CRM.
- Requirements:
Study product usage, welcome new clients, contact customers, and renew expired subscriptions.
- Analyse client feedback and track how each project offers value.
Be a creative thinker with a desire and willingness to get things done.
- Possess the ability to analyse data and extract meaningful implications to drive differentiated solutions, then communicate these solutions in simple, fact-based ways.
Be adept at complex problem-solving.
- Have excellent interpersonal skills with the ability to lead collaboratively, using influencing skills.
Possess good English communication skills, both written and verbal.
- Have relationship-building skills.
Be able to meet tight deadlines and multi-task.
- Manage cross-functionally both internally and with the customer.
Manage multiple accounts simultaneously.
- Have 1-3 years of experience in sales of SaaS-based products.
Knowledge of the contact center and customer service is preferred.
- Focus on delivering a personalized approach.
Uphold high standards of integrity.
- Industry: Information Technology & Services
Job Type: Full-time
Benefits:
- Health insurance
Provident Fund
Schedule:
- Day shift
Monday to Friday
- Morning shift
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- total work: 2 years (Preferred)
* Zoho: 1 year (Required)
Language:
- English (Required)
Location:
- Hyderabad, Telangana (Preferred)
Work Location: In person
Expected Start Date: 24/08/2024