Sales Support & Implementation Specialist

Sales Support & Implementation Specialist

Atlas is building an all-in-one customer support platform with a focus on a customer-centered experience. We're YC W22-backed and have raised $5.6M from top founders and angels. Our product consolidates customer interactions—including support tickets, product events, and session recordings—into a unified timeline, reducing time spent switching between tools. We’re remote, scrappy, and looking for someone who is just as ambitious to help us shape the future of support.

Responsibilities

- Manage and execute customer data migrations to ensure a seamless transition to Atlas.
- Ensure customers fully implement Atlas within their support teams.
- Set up new communication channels for our customers (SMS, WhatsApp, and others as needed),





handling all associated compliance requirements (e.g., A2P 10DLC).
- Set clear expectations with customers regarding completion timelines and provide regular progress updates.
- Conduct outbound emails to prospective customers to generate leads and drive sales.

Requirements

- At least 1 year of experience in a sales support role or handling outbound emails.
- Exceptional attention to detail.
- Strong work ethic with a high degree of independence and ownership.

Nice to Have

- Experience working at a customer support software startup.
- Familiarity with data migration processes.
- Experience working with Twilio for SMS and/or WhatsApp.
- Knowledge of customer support platforms like Zendesk, Intercom, Freshdesk, Help Scout, and Zoho Support.
- Proven track record in handling outbound emails effectively.

Benefits

- You'll have a high impact on the direction and outcome of Atlas.
- Work with a driven, highly skilled team where you can rapidly improve your own skills.






- Remote work flexibility—work from anywhere you'd like.

At Atlas, we’re not just building a product—we’re shaping the future of customer support. If you’re looking for a high-impact role where your contributions directly influence our success, we’d love to hear from you.

About the Interview Process

Our interview process includes two stages and a take-home assignment:

1. First Interview : We’ll discuss your background, experience, and why you think you’re a good fit for the role.
2. Second Interview : We’ll ask you questions about your take-home assignment.

▶️ Sales Support & Implementation Specialist
🖊️ Atlas
📍 Kakinada