24 Oct
Customer Compass
Aligarh
Job Title : Customer Solutions Specialist
Location : Remote
Company : Customer Compass
Job Type : Full-Time, Permanent
Shift Timing : Rotational (Day/Night with 9 hours login)
About the Company:
Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional customer experiences. We leverage cutting-edge technology and data-driven insights to achieve outstanding results.
About the Role:
We are looking for enthusiastic and customer-oriented Customer Support Representative to join our team. The successful candidates will provide exceptional customer service through voice, chat, and email platforms,
ensuring customer issues are resolved promptly and efficiently.
Key Responsibilities:
- Respond to customer inquiries via phone, chat, and email in a timely manner.
- Work in an international BPO environment with exposure to diverse cultures and time zones.
- Meet performance targets set by the company for quality assurance metrics such as AHT, First Call Resolution (FCR), Customer satisfaction, etc.
- Provide accurate and complete information to resolve customer issues.
- Escalate unresolved queries to appropriate departments.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Log and track customer interactions, ensuring detailed records are maintained.
- Collaborate with team members to ensure consistent service delivery.
- Inbound and outbound calls.
Qualifications:
- Any Graduate.
- Proven experience in customer support, preferably in a call center or online support environment.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficiency in using CRM systems and support tools.
- Flexibility to work in shifts, including evenings, weekends, and holidays if required.
- Ability to work flexible shifts including rotational shifts (24x7).
Preferred Skills :
- Experience with ticketing, live chat and VOIP tool.
- Multilingual abilities (preferred but not required).
- Good at Verbal and Written Communication.
- Familiarity with e-commerce, hospitality, travel and technical industries.
Benefits :
- Competitive salary.
- Opportunity for career advancement.
- Ongoing training and development.
▶️ Customer Support Specialist
🖊️ Customer Compass
📍 Aligarh