24 Oct
Birdeye
Bikaner
In this role of Salesforce Support Engineer ,job responsibilities include but are not limited to:
- Demonstrating Exceptional analytical, troubleshooting, and problem-solving expertise in the
Salesforce Platform
- Provide Tier 2 and Tier 2 support for complex issues and escalations related to the
- Salesforce platform covering both Sales and Service cloud
- Diagnose and resolve technical issues, including but not limited to configuration,
customization, integration, and data integrity
- Develop and maintain advanced Salesforce functionalities, customizations, and integrations
to meet business requirements
- Ability to adapt to a high-paced, high-volume environment with shifting priorities while
multitasking and performing effectively under pressure.
- Perform proactive monitoring, maintenance, and optimization of the environment
- Create and maintain technical documentation, including troubleshooting guides and
best practices
- Understanding Product and Business use cases and adaptability
- Stay up-to-date with Salesforce releases, features, and best practices, and provide
recommendations for continuous improvement
- Builds a trusting relationship with business stakeholders and leads them to
adoption of the best solution with exceptional communication skills
- Provide system administration support of internal and customer-facing Salesforce
environment, especially related to customized applications, user permissions,
security settings, custom objects and workflow
- Supply expertise in advanced Apex programming concepts including common
design patterns, governor limit management techniques, bulk patterns, efficient and
reliable trigger handling, and asynchronous operations
- Engage in code and technical design reviews of solution implementations to ensure
code quality and best practices are maintenance
Job Skills and Qualifications
- Working in the US Central Time Zone is a MUST
- CPQ Experience is required.
- Bachelor’s Degree in Computer Engineering, Computer Science or related field (o
equivalent in experience)
- Minimum work experience: 3 years of software development and 4 years of
- Salesforce application development
- Bachelor’s Degree in Computer Engineering, Computer Science or related field (or
equivalent in experience)
- 3+ years of hands-on Salesforce experience with evidence of exceptional ability
- Experience configuring and developing custom Apex/Visualforce/Lightning code in
the areas of Service Cloud, Sales Cloud, Workflows, Mobile, Single Sign On, API’s,
Marketo and integration to enterprise systems.
- Extensive experience developing Apex classes, Apex triggers, VisualForce pages
and controllers,JavaScript, JQuery, web services leveraging the Salesforce API in
- REST, SOAP and Data Management (SQL, XML, JSON) knowledge.
- Experience with a complete software development life cycle
- Experience developing with Lightning, OR an SPA framework such as React,
Angular, or Knockout.
- Experience on an Agile Scrum project delivered under Continuous Delivery / DevOps
is preferred
▶️ Salesforce Developer
🖊️ Birdeye
📍 Bikaner