24 Oct
Zouma
Sahibzada Ajit Singh Nagar
Job details
Here’s how the job details align with your profile.
Pay
- From ₹20,000 a month
Job type
- Full-time
Shift and schedule
- UK shift
Location
Mohali, Punjab
Full job description
About Us
YOUR DIGITAL TRANSFORMATION JOURNEY PARTNER
Zouma offers end-to-end IT products, Solutions and Services to empower B2B Business across industries & create a positive impact on your businesses.
We at Zouma always strive for a new way of doing things. As the business world embraces Digital Transformation, we create new benchmarks in our engagement with our customers to enable their business to be ready for a new future, through a consultative approach.
Zouma has evolved as one of the most preferred business solution providers that connects leading technology offerings to it’s customers. We cater to the technology needs of the largest Enterprises as well as SMB’s.
Job Description
The Customer Support Executive will act as a liaison between the company and its customers, addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-centric attitude.
Responsibilities:
Customer Interaction: Respond to customer inquiries via phone, email, chat, or in-person.
Issue Resolution: Identify and resolve customer issues efficiently and effectively, escalating to higher management when necessary.
Product Knowledge: Maintain in-depth knowledge of the company's products and services to provide accurate information to customers.
Documentation: Keep detailed records of customers interactions, transactions, comments, and complaints.
Collaboration: Work closely with team in UK to ensure a seamless customer experience.
Requirements
Education: High school diploma or equivalent; a bachelor's degree in a relevant field is preferred.
Experience: Previous experience in customer service or support roles.
Shift Timings: UK shift
Skills:
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Proficiency with customer service software and tools.
Ability to work independently and as part of a team.
Job Type: Full-time
Pay: From ₹20,000.00 per month
Schedule:
- UK shift
Education:
- Bachelor's (Preferred)
Experience:
- total work: 1 year (Required)
- Customer service: 1 year (Required)
Language:
- Hindi (Preferred)
- English (Required)
Work Location: In person
▶️ CSE (Customer Support Executive)
🖊️ Zouma
📍 Sahibzada Ajit Singh Nagar