23 Oct
IBM India
Bengaluru
Job Description
Introduction
Apptio, an IBM company, is the leading technology spend and value management software provider. Its AI-powered data insights empower leaders to make smarter financial and operational decisions. A pioneer and category leader in Technology Business Management (TBM) and FinOps, Apptio works with thousands of customers, partners, and community members worldwide. By joining this team, you will play a critical role in enabling the customers to get maximum value from the cloud investment.
Your Role and Responsibilities
- Support a set of accounts and help with product adoption, renewal and expansion.
- Understand Customers use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.
- Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise Discount Program (EDP), process related to GCP Marketplace spend, etc.
Required Technical and Professional Expertise
- Strong understanding of Cloud Computing concepts and hands-on experience in AWS / Azure / GCP / OCI.
- Knowledge of the SaaS industry and software products.
- Excellent communication and relationship-building skills.
- Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings.
- Ability to prioritize and multitask in a fast-paced environment.
- 1-3 years of industry experience.
- At least a 3-year college degree in an associated field.
Preferred Technical and Professional Expertise
- Customer Success experience and proactive engagement with Customers.
- Experience in Cloud Cost Optimization.
- Experience with CRM software and other customer success tools.
Locations
- Role: Associate Customer Success Manager Cloud
- Location: Bangalore, IN
- Category: Consulting
- Employment Type: Full-Time
- Travel Required: No Travel
- Contract Type: Regular
- Company: (0063) IBM India Private Limited
- Req ID: 730908BR
▶️ Associate Customer Success Manager Cloud
🖊️ IBM India
📍 Bengaluru