Process Associate – Customer Service Representative (CSR)

Process Associate – Customer Service Representative (CSR)

We are seeking a detail-oriented and motivated individual to join our team. The ideal candidate should
possess a basic understanding of SAP transaction codes (T-Codes), proficiency in order management
processes, and effective communication skills for vendor correspondence. This role will play a crucial part
in ensuring seamless order processing, resolving past-due issues, and maintaining positive relationships
with customers.
Responsibilities:
•Utilize SAP transaction codes to process orders accurately and efficiently.
• Enter and update customer orders in the SAP system via phone and email requests, ensuring
timely and accurate data entry through necessary communication.






• Monitor order shipments using ADSI software and carrier websites.
• Manage document requests including invoices, credits, debits, packing slips, order confirmations,
and proof of delivery.
• Provide customers and sales representatives with an update on orders, quotes, returns, product
audits, credit, and invoice rebill statuses.
• Inform customers and sales representatives about the progress of open items such as quote and
order processing, product audits, and line routes.
• Supply customers and sales representatives with essential account balance details regarding
invoices awaiting payment.
• Handle credit and debit memo requests per departmental policies.
• Assist in resolving transactional discrepancies and addressing customer complaints to achieve
resolution.
• Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and
research to furnish proof of delivery upon request.
• Respond to typical product inquiries as the initial point of contact.





May be tasked with handling
customer credit card payments.
• Manage and resolve at least 40 calls daily within an inbound call center setting, engaging with
sales representatives, customers, and various internal departments.
• Attend and actively participate in departmental training sessions and communication meetings.
• Promptly brings concerns and intricate issues to the attention of the leadership team.

• Sustain consistent performance levels in adherence to established KPIs concerning phone and
system usage, while also upholding the quality of work to acceptable standards.

Qualifications and Skills:
• A basic understanding of SAP transaction codes (T Codes) related to order management processes
is an added advantage.






• Excellent communication skills, both written and verbal, with an ability to interact professionally
with vendors and internal teams.

• Strong organizational skills and attention to detail, particularly in tracking and managing order-
related data.
•Problem-solving mindset, capable of identifying issues and implementing effective solutions.
• Prior experience in order management, vendor communication, or a related field is preferred.
• Ability to work independently and collaborate within a team-oriented environment.
• High level of reliability and integrity in handling sensitive vendor information.
• Adaptability to evolving processes and a willingness to learn new systems and tools.

Education and Certification:






Basic Degree – Experience/degree related to Supply Chain Management is a plus.

Reporting:
Night shift from 6:00 PM to 3:00 AM / 06:30 pm to 03:30 am.
During daylight saving: 07:00 pm to 04:00 am / 07:30 pm to 04:30 am
(Shift timing may vary based on project requirements)
Week offs: Saturday and Sunday

Location:
Coimbatore, India
Work from the office.

▶️ Process Associate – Customer Service Representative (CSR)
🖊️ VSERVE EBUSINESS SOLUTIONS INDIA PRIVATE
📍 Coimbatore