25 Oct
IGT solutions
Gurugram
Role- System Engineer- Technical Support
(This is a voice process which includes- live calls, chats, emails, etc. )
Experience: 2-5 Years
Location- Gurugram
Mode – WFH for now , ( Hybrid- 2 days office if required in future)
Timings : 5.5 days working (alternate Saturday off )
Responsibility: Providing technical assistance and support to customers users over live calls, chats, Emails etc
Inbound & Outbound Process
Rotational shift : (Day shift 6-3, UK Shift 2-11, Night : 6-4, Night 10-7)
Employer: IGT Solutions Pvt Ltd. (Previously InterGlobe Technologies)
Type of Employment: Fulltime
Mandate Skillset : IT service desk, Excellent com skills, Active Directory, Printers, ITIL, ITSM, P1 bridge,
Server network desktop support
Job Description: Account management, ITSM Tool expertise, ServiceNow basis knowledge, ITIL Knowledge, AD & Citrix, Basic windows desktop and server knowledge, Desktop Management, Networking (awareness and basic knowledge). Experience in DNS, DHCP, Active Directory is required
Other Skills :
OSI model
DNS
DHCP
IP address types and classes
Networking Basics
DHCP reservation
Active directory- basic knowledge
Network printer configuration
Performance monitor
BSOD
BIOS
Event Viewer
Classes in IP address
Ranges in classes
Information carried out by IP address
Protocol
Use of DHCP
Job Detail:
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.
Account management,
ITSM Tool expertise, ServiceNow basis knowledge, ITIL Knowledge, AD & Citrix, Basic windows desktop and server knowledge, Desktop Management, Networking (awareness and basic knowledge). Experience in DNS, DHCP, Active Directory is required.
Responsibilities
- Reproduce customer environment and run tests
- Manage and address electronic tickets efficiently
- Liaise between sales team, customer success team, and customers to properly address customer problems
- Troubleshoot and configure software and hardware
Mandate Skills :
- IT service desk
- ITIL
- ITSM
- Server network desktop support
- Active Directory
- Printers
- P1 bridge
Qualifications
- 2+ years' of technical support experience
- Customer service oriented
- Strong written and verbal and troubleshooting skills
- Excellent communication skills
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
▶️ Urgent Hiring for Technical Support- Service Desk ( Experience : 2-5 years) IMMEDIATE JOINERS ONLY
🖊️ IGT solutions
📍 Gurugram