25 Oct
SutraHR
Bengaluru
Responsibilities :- Manage a portfolio of customers that represent a range of diverse backgrounds and maturity, from established global enterprises to SMBs- Be the voice of the customer within Plivo, identifying and communicating the key factors required for success- Serve as the single point of contact for all post-sale activities, which involves coordination between support, product management, and sales teams- Retain and grow revenue- Cultivate, nurture, and grow business relationships with multiple contacts at each customer- Prepare and deliver quarterly business reviews- Regularly review product usage data to identify and address potential issues proactively- Drive customer loyalty by creating a referenceable pool of customers- Maintain expertise on industry trends, best practices, and the competitive landscapeQualifications :- Relevant Bachelor's degree or equivalent professional experience- 7+ years of overall work experience- 3+ years of experience in a customer success or related role at a high-tech or SaaS company- Exceptional communication and interpersonal skills- Self-starter with impeccable time management skills- Capable of engaging effectively with a wide range of stakeholders- People person who understands technology- Flexibility to work in the night shift (5 PM-2 AM IST) (ref:updazz.com)
Responsibilities :
- Manage a portfolio of customers that represent a range of diverse backgrounds and maturity, from established global enterprises to SMBs
- Be the voice of the customer within Plivo, identifying and comm [...]