25 Oct
Kickr Technology
Delhi
Job Title: Chat Support Executive
- Job Description:
We are seeking a dedicated and customer-focused Chat Support Executive to join our customer service team. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to provide exceptional support to our customers through various chat platforms. If you are a quick learner with a passion for helping others, we would love to hear from you.
- Key Responsibilities:
Customer Support:
- Provide timely and accurate customer support via chat.
Address customer inquiries, complaints, and issues with professionalism and efficiency.
- Resolve customer concerns by clarifying the customer's complaint, determining the cause of the problem,
and selecting and explaining the best solution.
Product Knowledge:
- Develop a deep understanding of our products and services.
Stay updated on product changes, enhancements, and new features.
- Educate customers about our products and services to enhance their experience.
Problem-Solving:
- Identify and escalate complex issues to the appropriate departments.
Follow up with customers to ensure their issues are resolved.
- Track and document customer interactions and solutions in the system.
Communication:
- Communicate clearly and effectively with customers.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Collaborate with team members and other departments to improve customer service.
Performance Metrics:
- Meet or exceed performance targets and customer satisfaction goals.
Continuously improve through feedback and training sessions.
- Qualifications:
Experience:
- Previous experience in a customer service role is preferred.
Experience with chat support tools and software is a plus.
- Skills: Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively.
- Proficient in using computers and navigating various software applications.
Soft Skills:
- High level of empathy and patience.
Strong interpersonal skills and a customer-centric mindset.
- Ability to work independently and as part of a team.
Positive attitude and a willingness to learn.
- What We Offer:
Competitive salary and benefits package.
- Opportunity for career growth and development.
A supportive and inclusive work environment.
- Regular training and upskilling opportunities.
Job Types: Full-time, Permanent
Pay: ?8,
- 00 - ?15,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Work Location: In person
- Speak with the employer
+91 9205856480
▶️ Chat Support Executive
🖊️ Kickr Technology
📍 Delhi