25 Oct
Customer Services
Kolkata
Description
Drive Portfolio Resolution by conversion of cheque pick-up's, resolution/Norm/Roll Back/Recovery on field portfolio according to targets allocated to multiple agencies for their respective location.
Timely identification and reporting of Skips/Fraud/RTP/Non-Starters for portfolio segmentation.
Ensure ongoing review rhythm with stakeholders to identify opportunity areas.
Timely review of vendors performance in respective location.
Compliance
Ensure proper documentation of customer interactions and raise alarms appropriately as per compliance procedures.
Ensure data security.
Conduct SVCL-Ensuring timely audit of vendor processes and documents for multiple agencies in respective location
Productivity
Monitor CAPE as per collection strategy.
Operations, compliance and Billing - Ensure Payment Logistics - TAT adherence, proper hand-off procedure for cash collection and payments reach operations
Ensuring timely raising of multi vendor bills/provisions for respective location
Field support along with FOS basis requirement on selective accounts
Perform due diligence on accounts for settlement and ensure wing to wing closure.
People
Ensure motivation of Field Executives by imparting knowledge on card industry, negotiate better, escalate cases etc.
Ensure location coverage as per SLA designed with stakeholders.
Ensure regular interactive sessions conducted at all agencies for respective location
Track hiring, ensuring timely certification of field executives as per process and defined timelines.
- Communication Skills
- Resourcefulness
- Vendor Management
- Planning and Organising
- Negotiation Skills
- Computer skills with a strong knowledge of MS Office.
- Initiative taking and willingness to stretch
- Working in teams
Graduate Degree Preferred 0 - 4 years of Field Collections Experience. Experience in handling outsourced vendors would be an added advantage.
Performance
Drive Portfolio Resolution by conversion of cheque pick-up's, resolution/Norm/Roll Back/Recovery on field portfolio according to targets allocated to multiple agencies for their respective location.
Timely identification and reporting of Skips/Fraud/RTP/Non-Starters for portfolio segmentation.
Ensure ongoing review rhythm with stakeholders to identify opportunity areas.
Timely review of vendors performance in respective location.
Compliance
Ensure proper documentation of customer interactions and raise alarms appropriately as per compliance procedures.
Ensure data security.
Conduct SVCL-Ensuring timely audit of vendor processes and documents for multiple agencies in respective location
Productivity
Monitor CAPE as per collection strategy.
Operations, compliance and Billing - Ensure Payment Logistics - TAT adherence, proper hand-off procedure for cash collection and payments reach operations
Ensuring timely raising of multi vendor bills/provisions for respective location
Field support along with FOS basis requirement on selective accounts
Perform due diligence on accounts for settlement and ensure wing to wing closure.
People
Ensure motivation of Field Executives by imparting knowledge on card industry, negotiate better,
escalate cases etc.
Ensure location coverage as per SLA designed with stakeholders.
Ensure regular interactive sessions conducted at all agencies for respective location
Track hiring, ensuring timely certification of field executives as per process and defined timelines.
- Communication Skills
- Resourcefulness
- Vendor Management
- Planning and Organising
- Negotiation Skills
- Computer skills with a strong knowledge of MS Office.
- Initiative taking and willingness to stretch
- Working in teams
Experience in handling outsourced vendors would be an added advantage.
▶️ Assistant Manager - Agency Management, Collection Field East
🖊️ Customer Services
📍 Kolkata