Senior Executive - Billing Operations

Senior Executive - Billing Operations

s Simplification and automation

- Journey creation on App for all LOBs (Chat bot)
- Communication Simplification for all Bill delivery KCI's
- All manual processes to be automated and fixing of broken journeys"

II. Bill Delivery & TRAI Compliance

- Complaince to be maintained as per TRAI guidelines
- 100% Bill Delivery within the defined TAT
- Repeat RTO between 2 months < 1% Circle Wise"

III. Interaction Reduction

- 80% reduction in Bill delivery interactions
- 30% reduction in billing related interactions






- Interaction journey simplification

IV. E-Bill Penetration and correction

- 50% Increase Ebill Penetration
- 100% Email ID correction for all LOBs
- 80% paper bill reduction

▶️ Senior Executive - Billing Operations
🖊️ Airtel
📍 Gurugram