27 Oct
SEVEN CONSULTANCY
Navi Mumbai
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> JOB DETAILS
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> 1 Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
> 2 Accepts all orders (from customer or overseas office) and processes them for handover to operations
> 3 Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
> 4 Provides spot quotations and closes contract
> 5 Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales
> 6 Takes and handles customer inquiries, e.g. Track and Trace
> 7 Takes customer requests with regard to Go Green topics
> 8 Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer
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> FUNCTIONAL AREA
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Customer care jobs in shipping industry
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▶️ Job for Customer Care Executive- Reputed Shipping and Logistics industry- Navi Mumbai, Mumbai, Maharashtra, India- 25k- kajal- 8291863814
🖊️ SEVEN CONSULTANCY
📍 Navi Mumbai