Customer Care Associate

Customer Care Associate

1) Answer incoming customer phone calls and take appropriate action for each call

2) Maintain customer satisfaction ratings based on explicit criteria set forth by the company

3) Attend mandatory training sessions to stay updated on product or company policy changes

4) Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

5) Input data into the company computer platform to keep each customer record updated