29 Oct
Airtel
Gurugram
>
> s Simplification and automation
>
> - Journey creation on App for all LOBs (Chat bot)
> - Communication Simplification for all Bill delivery KCI's
> - All manual processes to be automated and fixing of broken journeys"
>
> II. Bill Delivery & TRAI Compliance
>
> - Complaince to be maintained as per TRAI guidelines
> - 100% Bill Delivery within the defined TAT
> - Repeat RTO between 2 months < 1% Circle Wise"
>
> III. Interaction Reduction
>
> - 80% reduction in Bill delivery interactions
> - 30% reduction in billing related interactions
> - Interaction journey simplification
>
> IV. E-Bill Penetration and correction
>
> - 50% Increase Ebill Penetration
> - 100% Email ID correction for all LOBs
> - 80% paper bill reduction
▶️ Senior Executive - Billing Operations
🖊️ Airtel
📍 Gurugram