30 Oct
Skyleaf Consultants
Delhi
Responsibilities:- Respond to Customer inquiries via various channels, including email, live chat, and over the phone. - Assist customers with DTO return product inquiries, product information, and general inquiries.- Process and manage customer orders, including order entry, tracking, and cancellation if necessary.- Collaborate with other departments to ensure timely order fulfillment and delivery.- Address and resolve issues related to order discrepancies, returns, and exchanges.- Investigate and resolve customer complaints, concerns, and feedback promptly.- Work closely with relevant departments to address product defects, shipping issues,
and other customer concerns.- Escalate complex issues to higher management when necessary.- Stay updated on product features, specifications, and availability. (ref:updazz.com)
▶️ Executive - Customer Care (1-4 yrs) Delhi NCR/Delhi (After-Sales/Customer Service)
🖊️ Skyleaf Consultants
📍 Delhi