Customer Care Executive

Customer Care Executive

30 Jun
|
Fervour Infosystem Pvt Ltd
|
Noida

30 Jun

Fervour Infosystem Pvt Ltd

Noida

We are looking for Customer Care Executive for our prestigious clients



Location: Noida, Sector 63



Experience: 1 – 3 years



Salary: 1.82 LPA to 2.16 LPA



Role & Responsibility-



- Manage inbound and outbound calls

- Website live chat support system

- Managing support tickets on CRM and emails

- Identify and assess customer needs to achieve satisfaction

- Handle customer complaints, provide appropriate solution and alternative within the time limits, follow up to ensure resolution

- Follow communication procedures, guidelines, and policies

- Take extra miles to engage customers



Skills -



- Excellent English and Hindi communication skills

- Excellent with writing mails and revert professionally







- Active listening skills



Job Type: Full-time



Salary: ₹216,000.00 /year



Experience:



- Customer Care Executive: 1 year (Required)

- tele calling: 1 year (Required)



Education:



- Bachelor's (Required)

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