Operations Coordinator

Operations Coordinator

30 Jun
|
Kaplan India
|
Bangalore Rural

30 Jun

Kaplan India

Bangalore Rural

Impact & Scope:

The Operations Coordinator is a member of the Licensure Operations Team. The Operations Coordinator will support the operations of a variety of business lines at Kaplan including Nursing, Med and Bar, International and Contact Center Operations. S/he will work in partnership with cross-functional Kaplan team members handling the day-to-day activities that ensure smooth, efficient businesses processes and functions. The role requires exceptional time management skills, good communication abilities, and an understanding of task-tracking and project management approaches to maintain an industry-leading level of support and to provide detailed and timely execution of key operational activities.





(The operations group drives flawless execution across all engagements)



Duties and Responsibilities:



- Coordinate and manage daily BAU tasks to ensure smooth & efficient delivery within the allotted



deadlines.



- Equipped with a problem solving and support mind frame.

- Ability to work independently on BAU tasks as well as on Projects.

- Follow the set standard operating procedures to ensure efficient delivery.

- Create & maintain accurate operational documents.

- Have a keen eye for attention to details.

- Ability to work efficiently with remote and diverse teams (IT, project management and other cross-functional teams) spread over different countries and time zones.

- Able to work in a matrix driven environment ensuring management of different stakeholders/functions

- Ensure compliance with company standards and procedures.

- Help build positive relations within the team and the stakeholders.

- Should have basic knowledge of project management.

- Ability to analyse and articulate process requirements..



Experience and Credentials :



- Bachelor’s degree - preferred

- 3+ years’ experience in an IT / PMO capacity

- Proficient with Microsoft Office (especially Excel and Word)

- Proven ability to work collaboratively with stakeholdersteams

- Excellent written & verbal communication

- Good time management & critical thinking skills

- Highly self-motivated

- Ability to work on flexible work schedules - 10AM-7PM, 2PM-11PM IST and/or weekends

- Ability to work well under pressure & multitask

- Knowledge on Service Now (ITSM) & Sales force (CRM) would be an added advantage



Job Type: Full-time



Experience:



- work: 3 years (Preferred)

- total work: 3 years (Required)



Education:



- Bachelor's (Required)



Work Remotely:



- Temporarily due to COVID-19

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