Systems Support Analyst 3

Systems Support Analyst 3

30 Jun
|
Wells Fargo
|
Telangana

30 Jun

Wells Fargo

Telangana

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.





We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.



Market Job Description



About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.



Department Overview

Wells Fargo Technology (WFT) team is responsible for enterprise-wide infrastructure services across the global footprint, including networking, production services, storage, data centers, mainframe, midrange and Cloud-based systems, distributed systems, and international infrastructure.



About the Role

Provides technical support to internal and external personnel on highly complex system installation and administration activities. Provides technical solutions and escalated support for non-routine, highly complex technical issues.

Develops strategies to manage the frequency of appropriate support package/patch application. Monitors system maintenance and provides appropriate recommendations, when required. Implements solutions and refines procedures as appropriate. Researches current systems technology and serves as subject matter expert on complex systems, processes and procedures.



Responsibilities



Participate in rotating shift coverage, as needed to support organizational goals for 24x7 Data Center Operations.



Adhering to SLAs and assist the SME's on root cause analysis, troubleshooting technical issues.



Acts as a senior operating system engineer and takes ownership of all assigned tickets, including customer communication on appropriate developments and progress.



Performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Utilizes standard tools to record change and problem activities for tracking purposes.



Good exposure in Incident management (CR/WO/WR and Incident tickets) and vendor management.



Work with the team on critical issues and Major Incident calls in the event of outage.



Generate and work on various program metrics using reports and automate procedures to enhance process



Assisting team in preparing and updating technical documents



Responsible for driving technical service resolution and maintaining high levels of customer satisfaction.



Works closely with team members on testing, upgrades and configuration of system and services. Evaluates and ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results.



Monitors operating system tasks, which includes memory and processor utilization. Conducts operational and possible faults checks. Resolves matters of significance and implements corrective course of action as needed.



Coordinates with business development personnel on proposals and work estimates involving highly complex system administration projects and solutions.





- Develops and analyzes highly complex system standards, thresholds, and recommendations to maximize system performance. Initiates reviews as appropriate.



Essential Qualifications



Minimum 4+ years of experience



3+ years of experience on Unix administration (includes Linux/Solaris)



3+ years of experience on VCS/VxVM



1+ years of experience on RedHat native clusters (Conga & Pacemaker)



Desired Qualification





- Good understanding and knowledge of ITIL concepts

- Awareness on emerging technologies such as "OpenStack/Puppet/Ansible/AWS"

- Excellent written and verbal skills along with good analytical and problem Solving skills



Market Skills and Certifications





- Minimum 4+ years of experience

- 3+ years of experience on Unix administration (includes Linux/Solaris)

- 3+ years of experience on VCS/VxVM

- 1+ years of experience on RedHat native clusters (Conga & Pacemaker)

- Good understanding and knowledge of ITIL concepts



We Value Diversity



At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

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