Second Level Alarm analysis of all the VAS Nodes & correction
All Service Affecting alarms monitoring and escalation as per escalation matrix for service Outages, connectivity issues, signaling issues, Hardware failures , application, provisioning issues, etc..)
FM related Real time Clear codes & Monitoring utilization
Alarm correlation and remapping
Festival Season FM handling
Preventive maintenance and correction
All VAS nodes health checks and reports
Software backup for all VAS NEs
NE audit of VAS nodes ( O & M audit Daily,weekly,Monthly,Yearly)
Alarm analysis of all the Nodes.
Team player with strong focus to contribute to overall team success
Should be able to handle under work pressure and maintain composure.
Providing support to Audit, Security teams in providing necessary data
Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement)
Has to follow escalation matrix and maintain SLA’S/KPI’S