Associate Manager - Cash Management Operations

Associate Manager - Cash Management Operations

30 Jun
|
Standard Chartered
|
Chennai district

30 Jun

Standard Chartered

Chennai district

Job: Operations

Primary Location: ASEAN & South Asia-India-Chennai

Schedule: Full-time

Employee Status: Permanent

Posting Date: 29/Jun/2020

Unposting Date: 05/Jul/2020



About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.



To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.









We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.



RESPONSIBILITIES:

Strategy:

Direct and control operations of ITT/OTT/BT/STS team and ensure that the established service standards are met.

Provide support to all the products and services assigned to them.

Supervise the activity of the Team and (additional unit if any) and ensure that the standards and benchmarks set for the section are being adhered to and to perform the necessary authorization/checks on the processing.

Ensure adherence of all controls and procedures as detailed in the DOI..

Maintain a positive working relationship with personnel of the other sections/divisions of the bank.

Identify training needs and suitably implement them for the benefit of the entire unit

Continuous review/monitoring of Operational Risks plus Legal & Compliance requirements and take suitable measurements to mitigate the same.

Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.

Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit



Business:

To manage ITT/OTT/BT/STS processing teams across multiple countries.

Performance of Team (in terms of volume/value/accuracy/timeliness)

Suitable analysis of performance & utilization thereof for generating adequate MIS for appropriate forums.

Service quality

Knowledge of various products and services offered.

Audit preparedness

Contribution to Product &/or Process Development

Contribution to improved Technological support

Training (suggest/conduct)

Cost Control (idea/implementation)



Processes:

Ensure that all transactions must be processed within the TAT agreed with CPC in the SLA.

Reconciliation for all the products / process must be completed on the same day with no exceptions.

All System ID must be reviewed on a monthly basis with access report.

KCS/KCSA/KPI/CRM/F&G; as per GOR Policy must be completed and submitted in time. All deviations / exceptions to be highlighted.

Operations loss to be minimized and brought down to “Zero”.

Department Operating Authority (DOA) must be adhered to without any deviations.

SLA review to be completed within the agreed time frame.

Job Description and Job Objectives for all staff must be completed and current.

Training schedule for new comers to be completed within the agreed time frame documented in the training manual.

New migration to be as per IRD/BID including BCP test before migration.

DOI to be updated/ current and fully complied with.

Authorised signatory of the unit to be updated, periodically.

Phoenix updation to be completed within the agreed time frame.

SCORG to be updated within the agreed time frame.

Dashboard to be completed and meeting held with CPC within the agreed timeframe.

No reconciliation shortfall / backlog.

Escalation Policy to be complied with.

BCP plan and BIA to be completed and updated within the agreed time frame.

Test plan to be completed and circulated to CPC within the agreed time frame

Physical access to Payment area / Unit must be controlled.

Archival must be as per policy

Appraisal must be completed for all staff within agreed time frame

Unit must be in audit preparedness / ready at any point of time.

All outstanding audit issues to be completed within agreed time frame.

Dispensation from CMS Policy must be reviewed

All processes to be in line with CMS Policy.

Key Management and Key Control for all custodians to be updated.

Handover and take over policy to be complied with.

Process risk review for the unit must be reviewed within the agreed time frame.

AML procedure to be complied with and all reporting as per Group requirement must be done within the agreed time frame.

To initiate and successfully follow up quality projects and productivity / workflow improvement reviews.

To support Manager / Head Payments in carrying out any special projects / task.

To help the Team/Unit in maintaining the cost budget as to be set up from time to time and to provide ideas for ongoing reductions.

To respond to Incidence Report for any customer complaints/losses.

To help in the functioning of the other teams in Payments as and when requested by Head Payments

To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management

To report unit’s OR issues and losses to UORM

To adhere to the agreed KCSA plans and approach

To identify and report all exceptions on non compliance with standard controls

To identify and report all weaknesses inherent in the standard controls

To maintain proper record keeping on all KCSA related activities

To maintain independence in the conduct of KCSA i.e. not selecting and reviewing sample of self-performed transactions



People and Talent:

Effectively train the team members which would result to no impact to the Business and customers

To develop team members for higher value added activities and additional responsibilities



Risk Management:

Responsible for the Audit and Risk Control Standards associated with OTT/STS.

Work with the Manager and UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management.

Reconciliation for all the products / process must be completed on the same day with no exceptions.

Ensure that the System IDs are not shared and maintain secrecy of passwords.

Delegation of Authority (DOA) must be adhered to without any deviations.

Assist the unit in carrying out the BCP tests successfully.

Unit must be in audit preparedness / ready at any point of time.

Assist in the Process risk review for the unit by identifying the risk areas, compensating controls to be implemented and followed.

AML procedure to be complied with and all reporting as per Group requirement must be done within the agreed time frame.

To appropriately act, within the framework of operational guidelines and functional parameters laid down.

Should always escalate any issue to Superiors &/or Immediate Superior(s) if found beyond authority or critical in terms of complexity &/or reaching stalemate.

Should alert Management team of any potential loss / claim in time to formulate remedial / corrective actions

Authority to set up the static data and structures set up in the S2BL as per the delegated authority.

Promptly reply to queries raised by keeping the Line Manager fully informed.

Handle transactions in exceptional cases with the reporting officer’s approval.



Governance:

No overdue KCSA.

Non compliance and control weaknesses inherent in the selected samples are detected and duly reported.

No unsatisfactory compliance reviews and audits on the conduct of KCSA and record keeping. Maintaining robust controls and monitoring



Regulatory & Business Conduct:

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead the team within CMO to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.



Key Stakeholders



Internal:

Other functional Officers within SCB Group

Managers / Officers of Credit Operations, Accounting Services, ISOC, Trade Services, HRSSC, GMC, Cards, Custody, GMO, R&I; under Shared Service Centre for Operational issues.

BCM office for BCP and Risk

QA team for internal quality audit

Product Engineering / Technology / PSS teams



External:

CPC’s & CSG as applicable



Other Responsibilities:

Processing and Decision making as per the Departmental Operating Instructions manual and within the Timeliness and accuracy standards specified.

Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.

Upholding the Values of the Group and Company at all times

Compliance with all applicable Rules/ Regulations and Company and Group Policies

Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to Immediate Supervisors



Key Measures:

Focus and Discipline

Build performance culture

Customer Focussed

Living our values

No overdue KCSA and CRM.

Non compliance and control weaknesses inherent in the selected samples are detected and duly reported

No unsatisfactory compliance reviews and audits on the conduct of KCSA and record Keeping

Maintaining robust controls and monitoring



Complexity/Judgement :

To appropriately act, within the framework of operational guidelines and functional parameters laid down

Should always escalate any issue to Superiors &/or Immediate Superior(s) if found beyond authority or critical in terms of complexity &/or reaching stalemate.

Should alert Management team of any potential loss/claim in time to formulate remedial/corrective actions



Freedom of decision making :

Authority to approve Inward/Outward telegraphic transfers, and any other transaction as per delegated limit.

Decision making on irregular cases arising out of day to day operations

Exercise job allocation, prioritization and resource utilization.



QUALIFICATIONS:

Minimum of 5 to 7 years of relevant work experience:

Strong Managerial and Interpersonal skills and leadership qualities with an ability to supervise teams

A sound knowledge of local and international payments methods and settlement arrangements. A thorough understanding of SWIFT and local payment systems.

Sound Knowledge of foreign exchange, and relevant banking regulations

In depth knowledge of local and international payments systems and settlement arrangements

Good knowledge of the business practice and standards of the overseas group offices and correspondents

Should have knowledge of the system used

Should be fully aware of associated Operational Risks



Apply now to join the Bank for those with big career ambitions.



To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

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