IB Operations - Head of India

IB Operations - Head of India

04 May
|
UBS
|
India

04 May

UBS

India

Job Your role

Unique opportunity to lead the IB Operations Teams in India. Do you thrive when navigating complex environments and managing change Leading and inspiring people is one of your core competences Ensuring delivery excellence If so, we are looking for someone like you for this role that includes the following key elements:



UBS Hyderabad/Pune:

. Design and work with the IB Business Division leads to manage and execute the locational transformation strategy for India, with specific focus on build out of the UBS BSC in India

. Be responsible for the implementation of IB Operations India workforce strategy including extensive management layer build out and hiring activities

.





Work with our vendor partners to selectively insource activities to UBS, India and / or manage migration of roles from other locations into India

. Drive IBO vendor partner commercial discussions in conjunction with Corporate Sourcing to include BPO services and digital change investments

. Drive overall Risk ownership of India processes by leading KPCI movement to India

. Own FTB Risk and governance for the India based processes

. Work with Global Product/Process leads to move ownership of India based processes to India leads

. Provide management oversight of the IBO Automation resources in India covering RPA build and maintenance activities, innovation lab idea generation and the execution of IBO digital roadmap to supporting client service excellence



Service Delivery:

. Take ownership to drive consistent service delivery during transformation, in close collaboration with the local service managers and vendor partners

. Work with Global service managers to standardize KRI/KPI's across vendor partners

. Agree clear deliverable and measurable OKR's for the India IBO organisation and hold India service delivery leader accountable

. Ensure service excellence with a strong focus on client outcomes

. Be responsible for managing the vendor partner relationships and drive a combined automation and efficiency agenda

. Manage local operational incidents and be the escalation point and BCM lead for India



Managing risk:

. Ensure professional risk management in the location and escalation of incidents to the functional and country risk owners

. Lead role for BCM incident management impacting the location

. Transfer Risk ownership of India processes to India service managers with governance ownership

. Run FTB risk and governance forums



People & Culture:

. Create an inspiring culture for IBO within the India BSC focusing on creating a unique UBS identity which actively supports employee enablement, leadership and client excellence and an environment that attracts talents in a competitive market

. Make UBS the choice of work place for India Talent

. Drive a strong collaborative approach to execution working seamlessly with Business Division functional leads at a global and regional level

. Manage organizational complexity through coordination with a large number of stakeholders

. Provide overall site leadership for one of the key India locations and actively drive Diversity, Equity and Inclusion and corporate and social responsibility activities as part of the Pan-India strategy

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.



From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact

Disclaimer/Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.



Your team

Reporting into the Head of IBO, you will be part of the management team and lead the India transformation and BSC build up in Hyderabad /Pune



Manage complex transitions and drive the build out of Future ready, digitally conversant, Curious learners in India to support IBO Service Delivery. This is where the core processing and run-the-bank daily activities happen across multiple product lines and is the engine room for delivering services to the clients of UBS.

Your expertise

You have:

. experience in leading large scale transformations

. are able to align senior Business Partners with diverging agendas and goals on a common strategy

. ability to identify and mitigate complex risks

. navigate and operate in a large and complex global firm

. experience of outsourcing and off-shoring/captive concepts including transition management

. excellent track record in standard reporting, as well as business partnering (forecasting, planning, etc)

. deep understanding in Technology and Operations.

. proven track record in program management and digital automation change initiatives

. worked in India (3-5 years) and bring international experience



You are:

. an experienced and energetic leader, with an understanding of large scale banking operations and business models

. passionate about business model and digital evolution with a strong track record of delivery in this field

. a pragmatic driven leader who creates solutions and gets involved in daily operations

. an engaging and motivating manager that creates a stimulating and rewarding workplace environment

. commercial driven with a high sense of service delivery execution

. passionate about processes, technology and business intelligence

. championing change at a cultural, structural, technical and organizational level

. eager to solve complex problems with multidisciplinary teams

Your Career Comeback

We are open to applications from career returners. Find out more about our program on .

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