Day Shift Telecalling

Day Shift Telecalling

18 Oct
|
GP INDIA
|
Bangalore Urban

18 Oct

GP INDIA

Bangalore Urban

Job Description



Over all purpose of the job



To be a representative of Greenpeace and its campaigns and objectives to the supporters/ prospects over the phone.



To enroll financial supporters for Greenpeace over telephonic conversation.



Performance indicators



To achieve agreed upon supporter enrolment every month and relevant details.



Ensure we maintain the quality of communication. Adhere to the principles of Greenpeace in all our communications to the supporters and GP volunteers or whoever we talk to over the phone.



Completing assigned calls within stipulated time.



Ensure the accuracy of information captured over phone.



Major Responsibilities









To have a daily planned meeting with the TL in liaison with manager.



To keep a proper organised database of the supporters feedback and further course of action.



Responsible for accuracy of new enrolments.



Ensure confidentiality of information pertaining to the Database.



To ensure that the supporter fully understands the content and intent of the assigned call.



To ensure that the contents of the Tele- calling script are clearly communicated and understood by the supporter.



Communications



Ensure that the diverse views and perceptions of the public at large are held with respect



Be an ambassador for fund raising and outreach for Greenpeace



Communicate information to the public at large in order to the make public aware, about the environment, the essence of Greenpeace and its campaigns,