Document Writer - Technical Writer & Control Specialist

Document Writer - Technical Writer & Control Specialist

04 Jan
Medi Assist

04 Jan

Medi Assist


Greetings from Medi Assist TPA!!!.

We have an urgent opening for Document Writer

Interested candidates can directly apply by sharing thier resumes to [email protected]

Roles and Responsibilities

- Review Policies and Procedures

Coordinate with a team of subject matter experts in developing, revising, mapping, implementing, and maintaining procedural documentation (policies, standard operating procedures, Work Instructions, and supporting documents)

- Provide recommendations regarding process design, documentation development, change management, and supporting systems.

- Evaluate procedural documentation against evolving industry/regulatory requirements and expectations, audit/inspection findings, business needs,

changes in, industry standards, and client feedback and trends, making recommendations for changes when necessary.

- Support Management in the development and approval of policies and procedures

- Produce processes and related documentation that meets regulatory and accreditation standard requirements, supports corporate inspection-ready, is designed with operational effectiveness in mind, effectiveness in mind and contains measurable controls where applicable.

- Manage the workflows for routing, review, approval, distribution, and archival of new and revised controlled documents. Manage established user groups and periodically review access/security and audit trails.

- Support Management in implementing Quality Management System (QMS)

- Communicating the importance of the QMS requirements

- Engaging, directing, and supporting people to participate in the QMS

- Ensure customer and legal requirements are met

- Ensure that risks and opportunities are identified and addresse

- Assign responsibility for the QMS,

& its processes, reporting, and for managing change

- Review the QMS at planned intervals

- Support Management in implementing and improving procedural documents.

- Evaluate the implemented policies and procedures in collaboration with

- Quality Improvement and Accreditation Management departments to identify opportunities for improvement and act accordingly.

- Review the changes or amendments made to existing policies and procedures by the respective departments with respect to identified gaps and improvement opportunities

- Serve as a departmental contact for issues and/or concerns related to policies and procedures.

- Manage queries and deviations from the organization related to assigned policies/SOPs

- Confidentiality - Ensure high standards of confidentiality to safeguard any sensitive


Required Skills.

- Degree or professional certification or equivalent experience.

- Minimum 7+ years of experience in writing policies & procedures to satisfy ISO 9001/27001 standards with a strong preference for candidates who have done so within the insurance industry.

- Strong data gathering and analytical skills. Demonstrated ability to work with subject matter experts to produce clear and concise documentation appropriate for the intended audience

- Strong knowledge of SOPs and Quality Management System (QMS) quality systems

- Strong knowledge of ISO 9001, 27001

- Excellent interpersonal skills and proven ability to work well in a team environment

- Strong verbal and written communication skills.

- Technical proficiency, including skills in the use of common desktop tools (MS Word, MS Excel, MS Visio); tools for process design and mapping; and systems for document management, publishing, and communication.

- Highly professional attitude

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