Technical Help Desk - 2 - (PRO)

Technical Help Desk - 2 - (PRO)

04 Jan
|
Varite India
|
Bengaluru

04 Jan

Varite India

Bengaluru

Summary:



- The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users.

- A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.



Job Responsibilities:



- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

- May install software or perform hardware testing remotely

- Enter commands and observe system functioning to verify correct operations and detect errors

- Maintain records of daily data communication transactions, problems and remedial actions taken,





or installation activities

- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support



Skills:



- Excellent communication and interpersonal skills



Experience/Education:



- Bachelor's degree in computer related field or equivalent training required

- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

- Basic ability to work independently and manage one's time

- Experience in 3rd line or specialist support

- Experience in Hyper-v or VMWare support

- Experience supporting Microsoft 365, Active Directory, Windows 10, Experience in 3rd line or specialist support.

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