Junior (4--5 Years) (5 to 7 Years) Senior ( 7 Years)
POSITION GENERAL DUTIES AND TASKS :
- Key areas focused: Testing in Genesys environment, Technical testing in technologies (Voice, IVR, Call Routing, CTI, and call routing).
- Responsible for performing testing (debugging/ troubleshooting) in the Genesys environment for all Voice and Chat applications.
- Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, and call routing).
- Working knowledge of Genesys/Cisco Framework, reporting, routing,
and multi-channel components.
- Creation of test documentation and standards.
- Close collaboration with cross-functional business units and internal partners. Certifications in Genesys systems are a plus.
- Excellent communication and presentation skills.