Engineer - Customer Service Operations (Customer Service Operations)

Engineer - Customer Service Operations (Customer Service Operations)

03 Jan
|
Tata Communications
|
Pune

03 Jan

Tata Communications

Pune

Job Description



Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise



Broad outline of the Role



Purpose - Broad objective of the role



Operating Network - Key External



Operating Network - Key Internal



Size and Scope of Role - Financial



Size and Scope of Role - No. of direct reports



Size and Scope of Role - Total team size



Size and Scope of Role - Other size parameters









Minimum qualification & experience



Other knowledge/skills



Key Responsibilities



Technical Competencies



Knowledge / Skills



Communication Skills



Job Segment: Operations Manager, Engineer, Operations, Customer Service, Engineering

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Engineer - Customer Service Operations (Customer Service Operations)

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Job Description Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture e [...]
Pune
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Subscribe to this job alert:
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