Specialist, Collections

Specialist, Collections

03 Jan
|
dbs asia hub 2
|
Pune

03 Jan

dbs asia hub 2

Pune

Job Description



Collections operations set-up for Credit cards collections team right from transaction reversal, statement requests, customer queries management towards collections, payment queries from our partner.



Working with the relevant stakeholders (Partner, BU, Tech, Ops & Compliance) on all the process setting.



Leveraging the collection system to drive strategies to be rolled out to DCAs for better portfolio performance.



Key Accountabilities



- Set-up and implement strong process approaches, manage internal/external audits



- Display strong storytelling and articulation skills to demonstrate the process to partner/vendor and further staffs.









- Track the process parameters and measure the TAT/Accuracy in periodic intervals.



Job Duties & responsibilities



Credit card collections

Demonstrating sound process approach to avoid any mismanagement

Analysing the data and implementing different collection strategies with DCA

Data management on collections related aspects

Preparing Collection Deck having various process & collection cuts

Regular improvement in processes / strategies

Audit management



Required Experience



At least 6-8 years of total experience in the relevant field



Education / Preferred Qualifications



Graduation degree with technical skills



Core Competencies



Credit card collections

Banking domain knowledge

Good knowledge on credit cards collections strategies and processes

Good communication & presentation skills

Good team player or able to work individual







Good knowledge on MS-excel & data management



Technical Competencies



Hands on Knowledge of Microsoft products like Excel, Access , Powerpoint, Word



Work Relationship



Interactions within Collection team

Interactions with all the stakeholders within & outside the bank.

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