03 Jan
dbs asia hub 2
Mumbai
Job Description
Digital revolutions are set to change the way we live, work and play. Thats why weve spared no effort in ensuring we are at the forefront of this new generation.
Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle.
Job Purpose
To drive ATM channel P&L; PAN India
Ensure ATM profitability by selecting strategic locations for placements
Review existing portfolio of ATMs and suggest relocation strategy for non-performing ATMs
Implementation of new revenue opportunities and lead generation capabilities for ATMs
Ensure all projects with respect to ATMs are completed with the defined timelines
Ensure all ATM are compliant with all the local as well as regional guidelines
Lead the on-going switch migration project and ensure seamless migration of ATMs without any customer impact
The position ensures: Complete and overarching view and ownership of the PAN India ATM channels and debit card projects
Key Accountabilities on
Accomplish all responsibilities in relation to:
Ensuring all ATM requirements are budgeted for and expenses are well within the defined budget
Implement fresh avenues for capturing leads through ATM channel and increase the productivity of the channel
Implement fresh revenue streams for ATMs to increase the overall profitability
Review competition best practices and implement the same to reduce ATM overheads
Liaise with internal and external stakeholders to ensure highest uptime for ATM as per regional standards
Adherence with Ops, control groups, technology
Ensure all ATMs are maintained as per the organization standards and record deviations
Act as Business Liaison with external stakeholders including RBI, IBA, UIDAI, NPCI
Job Duties & responsibilities
Engage and build cross sell opportunities of existing products through PAN India ATM channels.
Design customer journey while implementing new functionalities to increase ATM productivity
Developing and updating procedures, policies, controls, and monitoring plans for ATM business
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility for ATMs and Debit Cards
Business SPOC for Internal & External Audits and ensuring minimum satisfactory ratings
Campaign management: Ideate, create and run campaigns for driving ATM and Debit Card usage
Define business requirement and work with technology teams to launch offerings via liaison with Internal & External partners
Manage the P&L; responsibility (including increasing revenue through transactions, exit strategy, reducing costs, increasing Offus fees etc.)
Conduct market analysis, feasibility studies and trend analysis to keep abreast of industry development and identify opportunities
Work with Marketing to develop and implement customer contact strategies and marketing tools to support acquisition, retention and cross sale activities
Monitor industry, market, competitor and regulatory trends to ensure that opportunities and risks are identified and appropriate plans are implemented
Required Experience
15 Years experience in managing 1000 ATMs and Debit Card business
Experience in designing Customer Journeys for alternate channels
Proficiency in MS Excel/Power point
Education / Preferred Qualifications
MBA from a reputed institute preferred
Minimum requirement: Graduate degree
Core Competencies
Project Management
Vendor Management & good Relationship
Negotiation
Effective listening
Strong influencing and people management
Technically sound in managing end to end ATMs and Debit Cards
Stakeholder Management
Leadership skills in managing a team of skilled members
Communications Skills
Drive for results
Ability to work in an environment of changing requirements
Technical Competencies
Relevant experience in Banking products
Market and Competitive knowledge
Working knowledge of mobile apps would be added advantage
Work Relationship
Will be working across verticals LCS, GSMC, T&O; and Customer service.
Will be reporting into the ATM Product Head