Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology And Operations

Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology And Operations

03 Jan
|
dbs asia hub 2
|
Pune

03 Jan

dbs asia hub 2

Pune

Job Description



Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology And Operations - ( WD45551 )



Business Function



Group Technology and Operations (T&O;) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O;, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.



Job duties and responsibilities



To answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner







To understand customers needs and provide solution / attention to them

To fulfil customer requests, ensuring total customer satisfaction

To demonstrate strong work commitment and work ethic

To solicit customer feedback

To adhere to schedule of work & be available for deployment at short notice when on standby

Open to work shifts across Monday to Sunday (it is not 24/7).



Experience



Minimum 3- 5 years of Banking experience.

Experience in Indian Banking industry

Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax

Experience in phone banking operations

Understanding of RBI Regulations

Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage

Excellent Communication skills, good writing skills

Willingness to learn new product



Technical Competencies



Experience in Indian Banking industry







Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax

Experience in phone banking operations

Understanding of RBI Regulations

Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage



Education



Graduate / Post Graduate

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