Owning responsibility of technical decisions made on Ops tickets and projects.
Estimates work stream-related activities accurately with Service Delivery/Project Manager
Ensure system performance targets are achieved; with regards to incident, service request SLAs and maintaining or improving service KPIs.
Through strong relationships collaborate and triage with internal and external colleagues to resolve cross system/functional incidents/problems to resolution.
Implement or improve operational standards by introducing/improving standards such as daily checks, batch/job management, housekeeping, monitoring, log/error management and diagnostic capture
Collaborate with service delivery and release managers to support changes into production reducing any impact.
Ensure completeness of root cause analysis for major/critical incidents, and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents.
Work within a live DB environment ensuring application functionality and business workflows are performing, and functional.
Adopts a flexible approach to completing workload to ensure delivery within agreed timeframes
Ensures that technical solution is implemented according to technical design and standards/best practices
Maintains, up-to-date, accurate and thorough technical design and support documentation covering areas of project responsibility
Anticipates and reports delivery issues clearly and at the earliest possible opportunity to Project Manager and Technical Team Lead
Unit tests code and delivers high quality work to agreed deadlines.
Perform code reviews
Ensures team follow documented technical design and standards/best practices
Conducts self and communicates professionally with clients and colleagues
Exhibit professionalism in-terms of code quality, code performance, maintainability and reusability
Ensure completion of work as per project plan/timeline shared by PM or SDM
Provide regular updates on tasks to PM or SDM based on which they can manage client expectations.
Pro-active in maintaining and increasing the teams and your own technical knowledge
Identify training needs or requirements for yourself individually and for the team
Coach, mentor and develop team members - mentors junior colleagues offering opinions and input in a supportive manner
Ensure all technical and non-technical support documentation is up-to-date on Confluence
May be required to work on Planned On-Call from time to time.
Qualifications and Experience
Computer Science Degree through a reputable University.
Proficiency in HTML5, CSS3, Responsive websites
Experience of server-side CSS pre-processing platforms such as SASS and LESS
Able to communicate with back-end via AJAX, WebSockets
Experience in MVC frameworks used on server side e.g. Express and view templating languages e.g. Jade, handlebars etc
Knowledge of build tools eg Gulp/Grunt/Bower/Yeoman
Strong understanding of SEO, accessibility, and performance optimization
Experienced of writing unit tests in BDD style using libraries like Mocha.js and assertion libraries like Expect.js and TDD such as Jasmine.js
Ability to evaluate technical feasibility of UI/UX designs.
Cross browser development proficiency
Problem solving skills, having ability to read, review and fix code of peers
Experience with IIS/Apache, GIT / Bitbucket
Experience in client communication via Email and over Conference Calls.
Should have > 6 years of relevant experience
In addition, the following would be beneficial:
Exposure to one or more of the following enterprise eCommerce or CMS solutions such as AEM,
Episerver / Optimizely or Sitecore
Experience of NodeJS development and frameworks including Express and Angular
Ready to work during UK Business Hours: 12 to 9 PM I.S.T
Flexibility to work in Multi client setup as per changing priorities & Business needs