Transportation Specialist, .

Transportation Specialist, .

03 Jan
|
Amazon-india-pvt-ltd
|
Secunderabad

03 Jan

Amazon-india-pvt-ltd

Secunderabad

Job Description



Job Description for L3 associates



Overview

The L3 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L3 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.



Summary of Responsibilities



Effectively communicate in a clear and professional manner at all times

Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics







Actively seek solutions through logical reasoning and identify trends to suggest process improvements



BASIC QUALIFICATIONS Qualitative Requirements

Graduation in any specialization from a recognized university.

Excellent communication skills (written and verbal) in language.

Ability to communicate correctly and clearly with all customers

Good comprehension skills ability to clearly understand and state the issues customers present

Ability to concentrate follow customers issues without distraction to resolution

Work successfully in a team environment as well as independently

Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

Excellent typing skills

Demonstrates an ability to successfully navigate websites

Demonstrates a proficient knowledge of email applications



PREFERRED QUALIFICATIONS *Logistics background and Experience in similar role

* Proficient in Excel

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