Roles and Responsibilities
Ensure optimum performance and stability for multiple systems (MODA, CMX, SIMCA, etc.) used in the Quality Control Laboratories to support AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue.
Provide 2nd/ 3rd line support (technical queries, bug fixes, and small enhancements relating to application and platform), following Astra Zeneca standards, and change control procedures.
Take ownership of issues from delivery or issue resolution or customer concern, as appropriate
Support development activities by helping in code build and deployment, tool configuration management and administration,
application environment set up, and change and release management.
Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams.
Liaise with multiple collaborators including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements.
Train, guide, and mentor new hires in the team.
Essential Experience: (Must have skills)
3-4 years of experience in application support and maintenance (L2/L3 support)
Experience working with any Laboratory data Systems (MODA, CMX, SIMCA, LIMS preferred)
Experience in Windows/UNIX application environment and understanding of client-server / distributed computing concepts.
Experience in IT Service Management & Solution Delivery (Scrum/DevOps exp. preferred)
Basic understanding of session virtualization concepts,
and exposure to Citrix working environments.
Strong knowledge of the incident, problem, change, and release management process.
Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups.
Development and fix experience on web applications built on the Microsoft .NET framework (ASP, VB, C#).
Development experiences on Powershell program.
Development and fix experience with MS SQL Server.
Development and fix experience with Oracle 11g or higher version.
Good understanding of Microsoft IIS/Web Services (IIS 6.0, IIS 5.0)
Supplementary Experience: (Useful additional skills)
Familiarity with life sciences (Pharma) domain concepts, workflow, and terminology
Good knowledge of regulatory requirements including GMP and GxP.
Exposure to system validation in the GxP systems.
Experience working in global work teams.
Experience in setting up and managing application environments.
The attitude to support business-critical applications
Bachelors degree in Computer Engineering, Computer Science, Information Science, or equivalent degree is preferred.
Keen to acquire new skills and work on new technology products
Must participate in call rotation with off-hours support responsibilities
Ability to work independently,
as well as in a team environment
A logical mind with keen analytical skills
Clear and concise communicator, highly developed written and verbal
Ability to respond well to pressure
Strong social skills with the ability to work effectively across team boundaries