Channel Relationship Manager- Liabilities - ( WD42740 )
Position Title : Channel Relationship Manager IBG 4
Department : SME- IBG 4, India
Reports To : Regional Segment Head
To acquire New-to-bank (NTB) customers to scale our liabilities portfolio
Actively source for prospects via cold calling, personal network and partners/channels network.
Drive Liabilities Sales through NTB acquisition of Liabilities clients for operating accounts, term deposits and other transaction banking products in line with the targets set out.
Be an avid advocate of DBS Banking and be very well versed in our positioning,
competitive advantage and be able to recommend the right solutions based on customers needs
Keep yourself updated on various offerings available in the network
Organise marketing activities to get sources of lead generation and new business
Good understanding of the sales process through preferably prior sales experience of 2- 3 years
Prior Liabilities, Cash Management, Trade and Foreign Exchange selling experience is desirable
Market knowledge and experience in the Mid-market / SME segment, with reference to customer preferences and requirement would be preferable.
Education / Preferred Qualifications
A graduate or equivalent degree (with experience / understanding of banking and sales), Computer proficiency (Acquaintance with internet and MS Office) with relevant experience of selling in banking /NBFC financial products.
Customer-centric, not product-centric
Good technical knowledge of cash management/ transaction banking business
Good team worker
Good customer and relationship management skills.
Good interpersonal and communications skills.
Good problem solving, planning & organising skills. Planning, scheduling and monitoring deliverables, within a stipulated time frame using effective methods
Well versed in AML risk
Basic understanding of Trade and Foreign exchange banking products and associated technology platforms and operational procedures
Understanding of regulatory guidelines on banking issued by MAS and by RBI (local regulations in India) and local laws and regulations that impact businesses in general. Understanding of KYC requirements are critical.
Knowledge of financial markets and products to assist in meaningful dialogue with clients
Possess good working relationship and a high degree of team spirit and cooperation with relationship group as well as service partners in the bank such as Product Mgt, Operations, Finance, Legal etc, so as to ensure seamless delivery of products to clients
Establish rapport with our clients so as to win their business, confidence and trust